Job marked complete
Trigger from ServiceM8, Tradify, Fergus, or manual completion.
Reputation·Job-Done Review System
Job done. Review asked.
The best time to ask for a Google review is when the customer watches you pack up and says 'legend, thanks mate'. That moment passes in an hour. We capture it automatically.
The problem
Your best customers never leave reviews because you forgot to ask at the right time.
Google reviews win tradie jobs. Homeowners search 'plumber near me' and book whoever has 4.8 stars and recent reviews — not whoever did the best work six months ago.
You mean to ask. But by the time you're in the ute heading to the next job, the moment's gone. Three weeks later feels awkward.
Competitors with fewer skills but better review systems rank higher — and steal the calls you deserve.
What this looks like today
The status quo. Before the system runs.
01
Review asks happen randomly — if you remember at all
02
Customers willing to help can't find your Google review link
03
One bad review from a miscommunication outweighs ten you never collected
04
Google profile stale despite hundreds of completed jobs
05
No tracking of who was asked or who left a review
06
Referrals dry up because online presence doesn't reflect your work
What we build
A complete system. Not a single tool.
Every component designed for australian tradies and home service businesses — wired together, not sold separately.
Job-complete trigger
Review request fires when the job is marked complete in your job system — same day, same hour.
Genuine thank-you first
A real appreciation message precedes the ask. Feels like a follow-up, not a marketing blast.
One-tap Google review link
Direct link to your Google Business Profile. Customer taps from SMS — no searching.
Gentle follow-up
One reminder at 72 hours if no review. Then the sequence stops — no pestering.
Issue filter
Jobs with complaints or callbacks route to internal feedback — not a public review request.
Review tracking
Monitor requests sent, reviews published, and average rating trend over time.
How it works
From first trigger to live system.
Step by step — most implementations go live in two to three weeks.
01 02 Thank-you sent
Personalised message referencing the job type and suburb.
03 Review request delivered
Short ask with direct Google link — within hours of completion.
04 Customer leaves review
One tap from SMS to Google review page. Friction removed.
05 Follow-up if needed
Single reminder at 72 hours. Then closed.
06 Outcome tracked
Review published, rating captured, job marked in the system.
Outcomes
What changes. Inside 30 days.
Steady Google review flow
Consistent requests at job completion — no relying on memory.
Higher local search ranking
Recent, frequent reviews improve Google Maps placement.
More trust from new callers
A well-reviewed profile wins the call before you even quote.
Competitive separation
Most tradies have under 20 reviews. Steady generation creates visible gap.
Issues caught before public damage
Unhappy customers filtered to private feedback first.
Referrals compound
Strong Google presence turns completed jobs into future leads.
Timeline
Phase 01
Days 1–3
Discovery: Google Business Profile audit, job completion trigger setup, message approval.
Phase 02
Days 4–7
Build: trigger integration, review link setup, issue filter rules, and delivery config.
Phase 03
Week 2
Go live. First review requests on completed jobs. Monitor conversion and refine timing.
Common Questions
Before you book. Quick answers.
Issue filter catches jobs flagged for rework or complaints. Those customers get internal follow-up — not a public review request.
Typically 20–35% of requests result in a published review. A tradie completing 15 jobs per week can expect 3–5 new reviews monthly — compounding over time.
Yes. Google permits asking customers for honest reviews. No incentives, no selective asking — compliant with Google's policies.
Google is primary. Platform-specific review links can be added if you rely on those channels.
Thank-you-first approach and two-touch maximum keep it genuine. Customers who just watched you fix their problem are usually happy to leave a quick review.
ServiceM8, Tradify, Fergus, and manual triggers. We work with whatever signals 'job done' in your business today.
Next step
Ready to implement job-done review system?
Book a strategy call and we'll walk through how this system fits australian tradies and home service businesses specifically.