Customer calls
While you're on site, in the roof cavity, or between jobs.
Lead Capture·On-the-Tools Call Catch
On the tools. Still answering.
You're under a house when the phone rings. By the time you call back, they've booked someone else. We pick up every call, qualify the job, and lock in the booking while you're still on site.
The problem
Every missed call on site is a job walking to whoever answered first.
Tradie businesses live and die by the phone — but you can't answer it when you're on the tools, driving between jobs, or both hands are occupied.
Homeowners and property managers don't leave voicemails. They call the next plumber, sparky, or chippy on Google. 78% book whoever responds first.
This isn't about hiring a receptionist you can't afford. It's about a system that works when you physically can't pick up.
What this looks like today
The status quo. Before the system runs.
01
40% of calls missed during business hours — when you're actually working
02
Voicemail goes unchecked until you're back in the ute at 4pm
03
Emergency and quote calls treated the same because nobody triaged them
04
Suburb, access details, and job scope lost because you couldn't take notes on site
05
Competitors with faster response win jobs at the same Google ranking
06
No idea how many jobs you lost this week to missed calls
What we build
A complete system. Not a single tool.
Every component designed for australian tradies and home service businesses — wired together, not sold separately.
Instant call answer
Every inbound call answered within seconds — AI voice that sounds like your business, not a call centre.
Job qualification on the call
Captures trade type, suburb, urgency, property access, and budget signals before you leave the roof.
Callout and quote booking
Books inspections, callouts, and quote visits directly into your calendar or job management system.
SMS summary to your phone
You get a short brief on every captured lead — suburb, job type, urgency — without listening to voicemails.
Emergency vs standard routing
Burst pipes and no-hot-water jobs flagged and escalated. Quote requests enter your follow-up queue.
After-hours handoff
Calls outside business hours still get answered and booked — not sent to voicemail until Monday.
How it works
From first trigger to live system.
Step by step — most implementations go live in two to three weeks.
01 02 AI answers instantly
Professional greeting with your business name. No hold music, no voicemail.
03 Job is qualified
Trade, suburb, urgency, access, and scope captured in a structured brief.
04 Booking offered
Available callout or quote slots offered from your live calendar.
05 You get the brief
SMS or app notification with everything you need before you call back.
06 CRM updated
Lead logged automatically — no scribbling on the back of a receipt.
Outcomes
What changes. Inside 30 days.
Zero missed calls during work hours
Every ring gets answered — even when both hands are on the tools.
More jobs booked same day
Customers hear back instantly instead of ringing the next tradie on the list.
Better job intel before you arrive
Suburb, urgency, and access details captured before you leave site.
Emergency jobs flagged fast
Burst pipes and no-power callouts escalated — not buried in voicemail.
Less time on admin in the ute
Structured briefs replace listening to voicemails at knock-off.
Full call visibility
Reporting on call volume, booking rate, and missed-call recovery.
Timeline
Phase 01
Week 1
Discovery: call pattern audit, qualification criteria, calendar integration, and emergency routing rules.
Phase 02
Week 2
Build: AI voice config, booking workflow, SMS briefs, and job management system integration.
Phase 03
Week 3
Go live. Monitor call capture, booking conversion, and edge cases. Refine scripts.
Common Questions
Before you book. Quick answers.
No. We configure natural Australian voice and scripts specific to your trade — plumber, electrician, HVAC, or general handyman. Callers hear your business, not a generic IVR.
The system captures and qualifies first. Urgent jobs or high-value quotes can trigger a live transfer when you're available — or schedule a callback window that works.
Yes. We integrate with major tradie job management platforms. Leads and bookings sync without double entry.
Yes. Routing logic separates plumbing from electrical from HVAC — each with trade-specific qualification questions.
Caller ID and CRM lookup can route repeat customers differently — status updates vs new job intake.
Most tradies capture their first booked job from a previously-missed call within 48 hours of go-live.
Next step
Ready to implement on-the-tools call catch?
Book a strategy call and we'll walk through how this system fits australian tradies and home service businesses specifically.